No payment is taken on this website
This site is a catalogue. There is no checkout, no card form and no payment gateway on any page — if a page ever asks you for card details on this domain, it is not us, and you should close it.
Payment is arranged directly with us over WhatsApp once you have agreed on a piece and a price. That means the payment method, and therefore the refund route, is whatever the two of us used.
When we refund
In full, if a piece arrives damaged or materially different from what you agreed to buy and we cannot replace it. In full, if we cannot dispatch a piece you have already paid for — which can happen with one-of-one stock if the same piece is agreed with two people within a short window.
We start the refund within two working days of agreeing it with you, by the same route the payment came in. How long it then takes to appear depends on your bank; UPI is usually same-day and a bank transfer is usually two to three working days.
Cancelling before dispatch
If you have paid and want to cancel before the parcel is handed to the courier, tell us and we will refund you in full. After dispatch it becomes a return — see the returns page.