Damaged or not as described
If a piece arrives damaged, or is materially different from what you agreed to buy, tell us within 48 hours of delivery with photographs. We will replace it where we can, and refund you in full where we cannot — the piece is one of one, so a replacement is often genuinely not possible.
Send the photographs on the same WhatsApp thread as the sale. We pay return freight in this case.
Handmade variation is not a defect
These pieces are woven and embroidered by hand. Slight irregularity in a motif, minor variation in stitch density, and small differences between the photograph and the piece in your hands are inherent to the work — they are the evidence that it is handmade rather than printed.
Colour is the common one. A screen renders a dye differently from daylight, and daylight in Srinagar differs from daylight in Chennai. If exact colour matters to you, ask us before you buy and we will describe it plainly, or send you a photograph taken in daylight that day.
Change of mind
Because every piece is one of one and agreed individually over WhatsApp, change-of-mind returns are settled case by case at the time of sale rather than by a blanket window. Ask us before you pay and we will tell you exactly where you stand for that piece — and we will hold to whatever we say.
Your rights under Indian law
Nothing here limits your rights under the Consumer Protection Act, 2019. If we cannot resolve a complaint between us, you can take it to the consumer forum with jurisdiction over your address.